PromiGroup technicians have successfully achieved ITIL V4, the world’s most recognized it service management framework for the management of workflows inside the service desk.
Implementing ITIL v4 in your business means switching to defined and measurable processes, thus facilitating the improvement of the service at a lower cost.
In particular the last version (V4) released in the last March, allows the certified technician to get:
• more agility in service design thanks to established practices
• a better communication with colleagues and customers thanks to shared terminology
• easier to implement and control services in a changing environment
• more ability to discuss profitably with business
• a better demonstration of the value of the service by a utility measurement model
Considered the advantages listed and the increased demand of this kind of certification from the companies, it’s evident the importance to adopt an ITIL V4 qualified technical team.