Our support service is developed in-house and located at our headquarters in Verano Brianza.
There is no subcontracting, no automated answering system, only competent and motivated personnel available 24/7.
The service can be fully customized by choosing either a first or second level of support, establishing the rules of engagement, operational days, and dedicated reporting.
We offer multilingual support in Italian, English, French, German, and Spanish.
The quality of our service is ensured through the use of specific monitoring software: HDA. Clients have access to a dedicated interface where they can monitor the performance of their assigned support team in real-time.
Maintenance and warranty extension services.
With PromiGroup, you can access contracted services for multivendor hardware maintenance and warranty extension. We offer the flexibility to customize the service level and response time according to your specific needs. Our services cover the complete management of assets in your installed base, ensuring that your hardware is well-maintained and supported. Whether you require periodic maintenance, timely repairs, or comprehensive asset management, we have the expertise to meet your requirements. Please reach out to us to discuss how we can assist you with hardware maintenance and warranty extension services.
PromiGroup aims to safeguard the technological investment made by the customer by implementing a strategy focused on preventing failures, malfunctions, or operational blockages.
Our services cover enterprise platforms, with scheduled updates and proactive assistance.
Contact us for a consultation.
For a personalized consultation tailored to your company’s needs, please contact us using the contact form.