Helpdesk and Technical Office
MULTILINGUAL HELP DESK HOTLINE SERVICE WITH DEDICATED LINE CARRIED OUT BY QUALIFIED HW AND SW OPERATORS
Help Desk: level I and II remote telephone support. Service highly customizable in terms of engagement during hours, days and reports.
Technical support: prompt assistance with our best technicians at the Customer’s site or directly at the IT infrastructure in support of the final user in order to always guarantee operational continuity and greater productivity.
Insured and video surveyed deposits
DEDICATED AREAS FOR GOODS` STORAGE AND CUSTODY
We offer large square footage of covered space equipped for storing goods.
We offer storage in alarmed warehouses, video surveillance and insurance with specialized and dedicated staff in the verification of incoming / outgoing goods and its organization.
Technical management: multifunction and printers
We offer rental service and copy cost management as well as counters detection with the possibility of periodic reports to better monitor the progress of the contract.
Alerts control and consumables supply.
Help Desk service dedicated to the printing world to support users in the product daily usage and problem solving.
TECHNOLOGY YOUR SAFETY’ SERVICE
Consulting, design and construction of video surveillance centers with the possibility of integration with the company’s Telephone assistance system and the possibility of a customized maintenance program.
Dedicated transport and IT removals
ORGANIZATION OF INFORMATIC TRANSLOCATIONS FOR WORK STATIONS COMPLETE WITH FURNISHINGS
We are able to provide technicians for disassembly and reassembly of IT equipment throughout the national territory ensuring high reliability and quality in transportation. We also take care about he move/disposal of the furnishing, thus making us a single interlocutor.
Data recovery and certified deletion
DATA RECOVERY AND RECONSTRUCTION OF DAMAGED FILES FOR ANY SUPPORT TYPE, WHITE ROOM RECOVERY
Secure data deletion with “BLANCCO” certification, the leading providers of secure and certified data deletion solutions on HD and SSD media installed on PC, Server and Storage, as well as on iOS and Android mobile devices.
A CHECK ON YOUR SYSTEMS TO BENEFIT FROM EFFICIENCY
This service aims to provide a detailed and truthful “photograph” of your IT architecture, identifying its strengths and weaknesses.
The goal is to optimize your IT infrastructure by increasing its reliability and efficiency, while reducing management costs and choosing the solutions that fits your company needs best.
Maintenance contract and multivendor warranty extensions
We offer warranty extension or multivendor maintenance HW contracts with endless possibilities for customizing the service: starting from the level of assistance up to the intervention times, you can choose the solution that fits your needs best.
We offer preventive maintenance services on enterprise platforms, specifically Networking, Server or Storage, with programmed exits and proactive assistance to guarantee the maximum efficiency of the installed systems.
We offer asset management service like monitoring and management of your IT guarantees. Those are simple and safe solutions to monitor your company in terms of guarantees and / or maintenance contracts.
WE TAKE CARE OF THE ARRANGEMENT OF AN AREA SUITABLE FOR PLACING AND USING COMPUTERIZED MATERIALS, OF LARGE OR SMALL DIMENSIONS, FOR SHORT OR LONG TIME PERIODS
Within this area, various workstations are set up for the technicians to work on the aforesaid material, the area is provided with an internal connection and an electric power supply in domestic and / or industrial format as required. We also provide configuration and installation service of the system through the guidelines provided and agreed with the customer.
Hardware and toner collection and disposal
PROFESSIONAL WITHDRAWAL AND CERTIFIED DISPOSAL SERVICE OF FOR ANY COMPUTER EQUIPMENT
We guarantee a service that fully respects the environment as well as the current environmental directives.
Roll out for PC, server and peripherals
Activities included in the service:
- Custom planning of the activity
- Computer equipment setting with the possibility of creating a Gold Images or Ghost images
For personal advice, contact us using the contact form.