MULTILINGUAL HELP DESK HOTLINE SERVICE WITH DEDICATED LINE CARRIED OUT BY QUALIFIED HW AND SW OPERATORS

Help Desk: level I and II remote telephone support. Service highly customizable in terms of engagement during hours, days and reports.

Technical support: prompt assistance with our best technicians at the Customer’s site or directly at the IT infrastructure in support of the final user in order to always guarantee operational continuity and greater productivity.

DEDICATED AREAS FOR GOODS` STORAGE AND CUSTODY

We offer large square footage of covered space equipped for storing goods.

We offer storage in alarmed warehouses, video surveillance and insurance with specialized and dedicated staff in the verification of incoming / outgoing goods and its organization.

We offer rental service and copy cost management as well as counters detection with the possibility of periodic reports to better monitor the progress of the contract.

Alerts control and consumables supply.

Help Desk service dedicated to the printing world to support users in the product daily usage and problem solving.

TECHNOLOGY YOUR SAFETY’ SERVICE

Consulting, design and construction of video surveillance centers with the possibility of integration with the company’s Telephone assistance system and the possibility of a customized maintenance program.

ORGANIZATION OF INFORMATIC TRANSLOCATIONS FOR WORK STATIONS COMPLETE WITH FURNISHINGS

We are able to provide technicians for disassembly and reassembly of IT equipment throughout the national territory ensuring high reliability and quality in transportation. We also take care about he move/disposal of  the furnishing, thus making us a single interlocutor.

DATA RECOVERY AND RECONSTRUCTION OF DAMAGED FILES FOR ANY SUPPORT TYPE, WHITE ROOM RECOVERY

Secure data deletion with “BLANCCO” certification, the leading providers of secure and certified data deletion solutions on HD and SSD media installed on PC, Server and Storage, as well as on iOS and Android mobile devices.

A CHECK ON YOUR SYSTEMS TO BENEFIT FROM EFFICIENCY

This service aims to provide a detailed and truthful “photograph” of your IT architecture, identifying its strengths and weaknesses.

The goal is to optimize your IT infrastructure by increasing its reliability and efficiency, while reducing management costs and choosing the solutions that fits your company needs best.

We offer warranty extension or multivendor maintenance HW contracts with endless possibilities for customizing the service: starting from the level of assistance up to the intervention times, you can choose the solution that fits your needs best.

We offer preventive maintenance services on enterprise platforms, specifically Networking, Server or Storage, with programmed exits and proactive assistance to guarantee the maximum efficiency of the installed systems.

We offer asset management service like monitoring and management of your IT guarantees. Those are simple and safe solutions to monitor your company in terms of guarantees and / or maintenance contracts.